Why am I not receiving any confirmation e-mails?

If you are having problems with receiving your confirmation e-mail, please check the following information.


1. If you have mistyped the e-mail address you registered with, please create a new account from here.

2. Entered a valid e-mail address, but have not received your confirmation e-mail?

The confirmation e-mail may have been filtered to your spam/junk folder. Please check your mail filter and change the security settings to allow e-mails from the following domain:

@pocket-concierge.jp

After you have changed your settings, please click here to request a new confirmation e-mail.

Have more questions? Submit a request

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